Operations
Effectively Managing and Operating technology helps deliver improved service to the organization. Operational efficiency and effectiveness can be achieved by documenting and following key organization service delivery and service support processes including:
- Event Management
- Request Fulfillment and Management
- Incident Management
- Problem Management
- Access Management
- Operations Monitoring and Management
- Service desk Management
Mature IT Operational processes improves the end user customer experience, improves IT's reputation, and enables the organization to pursue the organizational mission, objectives, and goals.